I want to purchase your pottery, but everything is sold out. When will you be in stock?

At the moment, we are no longer actively producing any of our past pottery collections. We had a wonderful journey with the Drippy and Ombre Collections, but all good things must come to an end. Fear not! Presently, we're workshopping with multiple pottery studios on new, future collections. We are beyond thrilled to dig into this new evolution of the nocrumbsleft pottery story. It will be a completely new experience for us and for you and we couldn't be more excited about it. Make sure you're subscribed to our mailing list to ensure you're getting the most up-to-date information about future pottery collaborations and releases!

How do I care for my nocrumbsleft products? 

We have a whole page devoted to handling and care, which you can find here

Why don't you ship outside of the US?


We do! If you are outside of the US, we ask you email shop@nocrumbsleft.net to place your order. Presently, we are not able to offer international customers the ability to purchase directly through our customer-facing shop. We will calculate and create an invoice for you to complete your purchase and you will have the option of which shipping service you'd prefer.

What are the shipping options? 

We ship with UPS and USPS. For shipments within the US, our system uses UPS (excluding P.O. Box addresses). 

When will I receive my order? 

As a small-batch, handmade pottery business, our products take time, love and care to create. Typically, orders can take approximately 9-14 days to ship from the date of purchase. Please note: this timeframe is subject to change. We are so proud to be able to give you shorter wait times than prior sales and will continue to scale our production team to optimize the shipping/processing experience. 

What are the shipping rates? 

Our shipping rates vary from $8-12 in the U.S. Because of the fragility of the items, we ship many items in separate boxes with special packaging materials to ensure your product arrives safely. 

What do I do in the rare occasion that my order arrives broken, damaged, or I receive the incorrect product? 

Visit our Shop Policy Page for more information.

What is the return policy? 


Visit our Shop Policy Page for more information.

What do I do if I never received my order? 

After three weeks, if you have not yet received your order, you can reach out to shop@nocrumbsleft.net.

How do I make changes to an order I’ve already placed? 

Please reach out to shop@nocrumbsleft.net to make shipping changes to an order, but please note, we are unable to make changes to any orders if the order has already begun to track with the shipping carrier. If so, we will direct you to contact the carrier immediately for further assistance. As all items sold in limited, ready-to-ship quantities, we cannot guarantee changes can be made to the unique products purchased in any capacity. 

How do I make sure I order the right size? 

Each item’s description contains the dimensions of the item to ensure you get exactly what you are looking for. Remember: this is hand-made pottery and dimensions of a product may vary slightly. It is not uncommon to notice changes across the same piece and therefore, we will not offer refunds or replacements for pieces with varying dimensions.

 

How do I contact your company if my question isn’t answered here? 

You can reach out to shop@nocrumbsleft.net with any and all questions or concerns! 

I missed a sale or discount! Can I apply to a previous order?

Unfortunately, we cannot retroactively apply discounts.   

These new glazes are different than what I'm used to. Can I order glazes to be more solid/opaque?

These glazes are new and different and we love them. Let's talk more about why they're so great and why we can't glaze them like a commercially manufactured piece you'd find at a big box store. We work with a small studio that specializes in glazing and hand-mixes every single batch of glaze. They spent hours of time developing glazes with Teri and every glaze formula is a delicate balance of alchemy, mineral sourcing, and experienced hand-mixing. With this in mind, the chemical minerals react slightly different in the kiln every single time and it's just not possible to control exact glaze matching results over a long period of time. We fire our pieces at the highest possible temperatures, which fuses the clay with the glaze and as particles in the glaze melt, together they form an incredibly strong structure and an incredible, moody appearance. Our studio also hand dips every single piece multiple times to ensure a multi-dimensional effect. Your piece's glaze may appear more vibrant or swirly depending on all these variables and that's completely normal. You'll also see drip-like movements, pin pricks, and texture within the glaze that are similar to the effects in our drippy glazes. It's cosmic magic and we absolutely adore it.

We love how each piece becomes it's own, one-of-a-kind treasure, but if exact glaze matching is important to you, this may not be the pottery for you. We cannot guarantee that multiple pieces purchased will be exact matches and do not accept glaze matching requests or offer refunds/exchanges/replacements for glaze variances contested. Below are some visual representations of our glazes and how they can vary across batch.

       

      What do the stamps on the bottom of the pottery mean and why do they vary piece-to-piece?

      Teri loves the idea that each of us can bring magic into the world, and in that spirit, we have incorporated good luck symbols into many of the products. We’ve included a horseshoe, a wishbone, a shamrock, the eye of wisdom, and even Teri's own personal good luck symbols: the rooster for her mother and the number 48 for herself. They are engraved onto the bottom of the bowls and chosen randomly for each purchaser. It simply makes Teri happy to send a little bit of magic out into the world. Each piece you order may have all, some, or one of these stamps and we cannot control which symbols are imprinted on your unique pieces. We will not offer refunds or replacements based on your stamp preferences.