How do I care for my nocrumbsleft products? We have a whole page devoted to handling and care, which you can find here!
What are the shipping options? We ship with UPS and USPS. For shipments within the US, our system uses UPS (excluding P.O. Box addresses). For shipments outside of the US, customers have the option to ship UPS or USPS.
When will I receive my order? As a handmade pottery business, our products take time and lots of love and care to create. Please allow up to four weeks for your item to ship.
What are the shipping rates? Our shipping rates vary from $10-60 in the U.S. Because of the fragility of the items, we ship many items in separate boxes with special packaging materials to ensure your product arrives safely. Outside of the U.S., rates are decided through the shipping estimator and include a 1% handling fee for the cost of shipping materials.
What do I do in the rare occasion that my order arrives broken, damaged, or I receive the incorrect product? We will replace any defective products at no charge as soon as possible. Please email email@example.com and we will promptly create a new replacement order.
What do I do if I never received my order? After four weeks, if you have not yet received your order, you can reach out to firstname.lastname@example.org.
What is the return policy? You are going to absolutely love your pottery! As all of our products are handmade, we embrace the unique characteristics and variations in each individual item. We want to ensure that you are 100% satisfied with your purchase. If you expect to return an item, please save the original packaging. Items must be shipped back in our packaging to ensure their safety.
Items are returnable only within 30 days of delivery. If you wish to return your item without exchanging it, you can receive store credit or a refund minus the cost of the initial shipment and return shipping once the order returns to us in tact!
In the rare case that any product shows up broken or damaged upon delivery, it will be replaced at no charge. Please contact email@example.com with photos of the damage, and our Shop Manager will assist you in getting your replacement.
IMPERFECT/PROMOTIONAL ITEMS: Unless the item was damaged during the shipping process, these items are final sale and cannot be returned or exchanged.
NESTING BUNDLES: If you change your mind about a Nesting Bundle, please contact firstname.lastname@example.org immediately for a return label and instructions, and your item must be returned in its original packaging. PLEASE NOTE: to return a non-defective Nesting Bundle, there will be a 15% restocking fee. Items are returnable only within 30 days of delivery.
How do I make changes to an order I’ve already placed? Please reach out to email@example.com to make changes to an order.
How do I make sure I order the right size? Each item’s description contains the dimensions of the item to ensure you get exactly what you are looking for!
How do I contact your company if my question isn’t answered here? You can reach out to firstname.lastname@example.org with any and all questions or concerns!
I missed a sale or discount! Can I apply to a previous order? Unfortunately, we cannot retroactively apply discounts.