• How do I care for my nocrumbsleft products? 
    We have a whole page devoted to handling and care, which you can find here

  • What are the shipping options? 
    We ship with UPS and USPS. For shipments within the US, our system uses UPS (excluding P.O. Box addresses). For shipments outside of the US, customers have the option to ship UPS or USPS.

  • When will I receive my order? 
    As a small-batch, handmade-to-order pottery business, our products take time, love and care to create. Typically, orders can take approximately 3-4 weeks to ship from the date of purchase, but we want to let you know that this 2021/2022, we are anticipating possible national and global shipping and supply constraints that may affect this timeline.

    While we’re working hard to get your gorgeous pottery to you, we’re still advising you to always order as early as possible to avoid potential shipping and inventory delays, which are forecasted to intensify over the coming months.
  • What are the shipping rates? 
    Our shipping rates vary from $10-60 in the U.S. Because of the fragility of the items, we ship many items in separate boxes with special packaging materials to ensure your product arrives safely.  Outside of the U.S., rates are decided through the shipping estimator and include a 1% handling fee for the cost of shipping materials.
  • What do I do in the rare occasion that my order arrives broken, damaged, or I receive the incorrect product? 
    We will replace any defective products at no charge as soon as possible. Please email shop@nocrumbsleft.net and we will promptly create a new replacement order.
    • What do I do if I never received my order? 
      After four weeks, if you have not yet received your order, you can reach out to shop@nocrumbsleft.net. 

    • What is the return policy? 
      You are going to absolutely love your pottery! As all of our products are handmade, we embrace the unique characteristics and variations in each individual item. We want to ensure that you are 100% satisfied with your purchase. If you expect to return an item, please save the original packaging. Items must be shipped back in our packaging to ensure their safety.

      Items are returnable only within 30 days of delivery. If you wish to return your item without exchanging it, you can receive store credit or a refund minus the cost of the initial shipment and return shipping once the order returns to us in tact! If you wish to exchange your item, you will receive store credit minus the cost of the return shipping. Store credit can be used immediately or reserved once the order returns to us in tact!

      In the rare case that any product shows up broken or damaged upon delivery, it will be replaced at no charge. Please contact shop@nocrumbseft.net with photos of the damage, and our Shop Manager will assist you in getting your replacement.

      IMPERFECT/PROMOTIONAL ITEMS: Unless the item was damaged during the shipping process, these items are final sale and cannot be returned or exchanged.

      NESTING BUNDLES: If you change your mind about a Nesting Bundle, please contact shop@nocrumbsleft.net immediately for a return label and instructions, and your item must be returned in its original packaging. PLEASE NOTE: to return a non-defective Nesting Bundle, there will be a 15% restocking fee. Items are returnable only within 30 days of delivery.
  • How do I make changes to an order I’ve already placed? 
    Please reach out to shop@nocrumbsleft.net to make changes to an order.  
  • How do I make sure I order the right size? 
    Each item’s description contains the dimensions of the item to ensure you get exactly what you are looking for!
  • How do I contact your company if my question isn’t answered here? 
    You can reach out to shop@nocrumbsleft.net with any and all questions or concerns! 
    • I missed a sale or discount! Can I apply to a previous order? 
      Unfortunately, we cannot retroactively apply discounts.  

      • What is the Drippy Collection?
      The "Drippy Collection" is named after the beautiful and natural drips that occur in the glazing process of these products. This combination of clay and glaze creates variations in the glaze, such as its beautiful freckles, that make each handmade product in this collection even more unique and wonderful. The degree of drip will vary based on every single item and we love this! Drippy Collection colors include: Robyn's Egg Blue, Pearl, Jade, Cherry Blossom, Daffodil, Hyacinth, Ruby, Pearl Tie Dye, Matte Black, and all Ombre colors. 

      • Why are there more more noticeable differences with the Moondust glaze over time than other glazes?

        The Moondust glaze is by far, one of our most popular glazes and for good reason - it's extremely unique! This glaze formula is a delicate balance of alchemy, mineral sourcing, and experienced hand-mixing with every glaze batch we make. With this in mind, the chemical minerals react slightly different in the kiln every single time and it's just not possible to control exact glaze matching results over a long period of time. Your Moondust glaze may appear moodier or lighter depending on all these variables and that's completely normal. You'll also see drip-like movements within the glaze that are similar to the effects in our drippy glazes. It's cosmic magic and partly why we named it Moondust!

        We love how each piece becomes it's own, one-of-a-kind treasure, but if exact glaze matching is important to you, we recommend you go with another glaze or order this glaze in as many pieces as you can at one time. We cannot guarantee that your older pieces will be exact matches as your new ones and do not accept glaze matching requests or offer refunds for glaze variances. 

      • There are some missing old glazes on the site - will they ever come back?
        • Black Glaze:
          Many of you asked for a softer and less-shiny black glaze, so as of 11/06/21, we discontinued the black glaze from our product offerings and replaced it with the Matte Black glaze. We love it - it photographs beautifully and is a fabulous addition. However, if you'd like to put in a custom order for the shiny, original black - email us at shop@nocrumbsleft.net to learn more. 
        • Sapphire Glaze:
          We love and miss the sapphire glaze. Unfortunately, we had to archive this glaze until further notice, due to chemical changes in the glaze formula that we can no longer replicate or control. It's incredible how much consideration and actual science goes into making consistent, vibrant glazes for ceramics. Changes in climate, supplier origin, and overall mineral composition have considerable impact on how much we're able to replicate glazes over time. If we're ever able to crack the case - you'll be the first to know!

        • Malachite is always a favorite glaze of our long-time NCL people. Although we have archived this glaze and are not planning on bringing it back, we can ask the studio to put in a special order (depending on the piece). Email shop@nocrumbsleft.net to learn more. 

        • What do the stamps on the bottom of the pottery mean and why do they vary piece-to-piece?

          I love the idea that each of us can bring magic into the world, and in that spirit, we have incorporated good luck symbols into many of the products. We’ve included a horseshoe, a wishbone, a shamrock, the eye of wisdom, and even my own personal good luck symbols: the rooster for my mother and the number 48 for me. They are engraved onto the bottom of the bowls and chosen randomly for each purchaser. It simply makes me happy to send a little bit of magic out into the world. Each piece you order may have all, some, or one of these stamps and typically we cannot control which symbols are imprinted on your unique pieces.